CCER phone support is available between 9:00 AM - 5:30 PM (Beijing Time, weekdays) and can be reached at 86-10-5165 2865 ext. 811. For scope of support coverage, please refer to theSinofin User Support Guidelines.

If you are experiencing problems after hours, please complete the User Support Assistance Request Form or submit email to support at postmaster@sinofin.net . We need the following information to assist you:

Ø Contact Information (Name, Title/Position, Phone Number, email)

Ø Company Information (Organization Name, Address)

Ø Detail of Problem: Data Desired, Scope of Project, Error Messages, etc.